Terms & Conditions

Last updated: 20 December 2025

1. Booking & Confirmation

• Bookings can be made via our website, phone, or approved communication channels.
• A booking is confirmed once you receive a confirmation message or email from us.
• Please ensure all details are correct (pickup, drop-off, date/time, passengers, luggage).

2. Pricing

• Prices are based on the information provided at the time of booking.
• Prices may change if journey details change (extra stops, different route, additional passengers/luggage).
• Traffic, delays, and roadworks may affect journey time; we do our best to advise when relevant.

3. Cancellations & No-Shows

• Last-minute cancellations: If you cancel less than 24 hours before the scheduled pickup time, a 20% cancellation charge applies (calculated from the estimated booking price).
• No-show: If you do not arrive at the pickup point and do not contact us, you may be charged up to 100% of the estimated booking price.
• Cancellations must be communicated by phone, SMS, WhatsApp, or email to be valid.

4. Changes to Bookings

• Changes must be requested as early as possible.
• We cannot guarantee last-minute changes can be accommodated.
• Significant changes may result in a price adjustment.

5. Waiting Time

• A reasonable waiting time may be included depending on the booking type.
• Additional waiting time may be chargeable if the passenger is delayed beyond the agreed pickup time.

6. Passenger Responsibility

• Passengers must behave respectfully towards drivers and the vehicle.
• Seat belts must be worn at all times in accordance with UK law.
• Any damage or excessive soiling may result in cleaning/repair charges.

7. Luggage & Personal Belongings

• Passengers are responsible for ensuring luggage fits the vehicle booked.
• We are not responsible for loss/damage to personal items. If found, we will try to assist with return.

8. Delays & Force Majeure

• We are not liable for delays or failure to provide service due to circumstances beyond our control (traffic incidents, severe weather, road closures, vehicle breakdowns, etc.).
• Where possible, we will offer a suitable alternative.

9. Payment

• Payment method and timing will be agreed at the time of booking.
• Outstanding balances must be settled promptly.
• Unpaid invoices may result in refusal of future bookings.

10. Complaints

• Please contact us within 48 hours of the journey if you wish to raise a complaint.
• We aim to resolve issues fairly and promptly.

11. Privacy

• We use your information to manage bookings and provide the service.
• We do not sell your personal data to third parties.

12. Right to Refuse Service

• We reserve the right to refuse or terminate service if behaviour is abusive, illegal, or unsafe.

13. Governing Law

This policy is governed by the laws of England and Wales.

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If you have questions about these Terms & Conditions, please contact alo.taxi.